Terms for the Filelayer paid plans

These terms cover the paid Filelayer plans, Team and Business. They are an agreement between your organization and Technology Pro Bono S.L., a company registered in Spain ("we"), which sells the plans and provides the services described here. They apply to businesses only: the plans are not offered to consumers.

The Filelayer library is licensed separately under the Apache License 2.0. Nothing in these terms changes that licence, restricts your use of the library, or makes any part of it depend on a paid plan. If you stop paying, the library keeps working exactly as before.

1. What each plan includes

Every paid service is delivered in writing: email, written reviews and security advisories. No plan includes calls or meetings.

Team, US$99 a month per organization, for up to 5,000 billable file owners across the organization's applications:

• Email support from the Filelayer maintainers at support@filelayer.dev, with a target of a first reply within two business days. Business days are Monday to Friday, excluding national public holidays in Spain, in Madrid time.
• Priority on defects you report in the library: they are looked at before defects reported by people without a plan. Priority is about order. It is not a promise that a defect will be fixed, or by when.
• Security advisories sent to the address you nominate before they are disclosed publicly. You agree to keep an advisory confidential, and to use it only to protect your own deployments, until it is disclosed publicly.

Business, US$299 a month per organization, for up to 50,000 billable file owners:

• Everything in Team.
• One review of your file model against the Filelayer adversarial suite in each 12-month period of the subscription. You send us, by email, a description of how your application uses Filelayer, and we reply with a written review.
• A quarterly written architecture review. You send us, by email, a description of how you use Filelayer or questions about it, and we reply in writing. The target is to deliver it within 10 business days of your request. There is no call.

Enterprise, for more than 50,000 billable file owners: terms are agreed in writing, by email to enterprise@filelayer.dev.

2. What no plan includes

• Hosting. Filelayer runs in your own infrastructure. We do not operate, monitor or have access to your deployment.
• Storage or bandwidth. No plan charges for either.
• Any service level for availability, performance or uptime.
• Any certification, attestation, audit report or statement of compliance with a law or a standard, such as SOC 2, ISO 27001 or the GDPR.
• An independent security review of the library. There has been none to date.
• Development of features on request, unless agreed separately in writing.
• Work on your own code, beyond reading what you send us for support or a review.

3. Targets

The two-business-day reply time and the 10-business-day delivery time are targets. Missing a target is not a breach of these terms and does not entitle you to a refund or a credit.

4. Billable file owners

A billable file owner is a distinct owner with at least one live, ready file during a calendar month (UTC), counted per organization across its applications. A person a file is shared with is not its owner and is not counted.

You declare the number yourself, using the query published on the pricing page, run against each of your Filelayer databases. If your count is above your plan's limit for two consecutive months, you move to the next plan from the following billing month.

We may ask, at most once a year and with 30 days' notice, for the query results behind your declaration for the months in question. We do not access your systems to check. Anything you send us for this is confidential and is used only to check the declaration. If the count was above your plan's limit, you move to the right plan from the following billing month.

5. Prices, billing and taxes

• The plans are sold by Technology Pro Bono S.L. Payments are processed by Stripe on our behalf. We do not store your card details.
• Prices are in US dollars and exclude taxes. Taxes, including VAT where it applies, are added at checkout. You can enter your VAT number at checkout, and where the reverse-charge rules apply, no VAT is charged.
• Plans are billed monthly in advance, per organization.
• You can cancel at any time, in the customer portal or by email to support@filelayer.dev. The plan ends at the end of the period already paid for, and that period is not refunded, except where the law requires a refund.
• We may change prices with at least 30 days' notice before your next billing date.
• If a payment fails, we may suspend the paid services until it is paid. A plan never controls whether the library runs.

6. Your data

Support and reviews work from what you choose to send us. Send only what is needed, and do not send personal data about your users unless it is necessary for the request. If you do, tell us, and we will use it only to answer that request and delete it once the request is closed.

How we handle personal data about you, as a buyer of a plan, is in the privacy policy.

7. Warranty and liability

The library is provided "as is" under the Apache License 2.0, which contains its own disclaimer of warranty and limitation of liability.

We provide the paid services with reasonable skill and care. To the extent the law allows, our total liability arising from a paid plan in any 12-month period is limited to the fees you paid for that plan in that period, and we are not liable for indirect or consequential loss, including loss of data, profit or business. Nothing in these terms limits liability that cannot be limited by law.

8. General

• These terms are governed by Spanish law, and the courts of Madrid have jurisdiction.
• We may update these terms with at least 30 days' notice by email. The version in force when a billing month starts applies to that month.
• Questions about these terms: support@filelayer.dev.